Shipping & Returns

Shipping & Returns

 

HANDLING TIME: 1 – 2 Business days.

Please note that we use a courier service, which means we are NOT able to stipulate a specific delivery time, deliveries are made between 11am and 5pm Monday to Friday. Once your order is dispatched and is with the third party courier company we have no control of external issues that may arise, we will do our best to find out as much information as possible regarding your delivery however we will not be held liable if the delivery is late. Once your order has been shipped, the delivery time is approximately:

  • Australia-wide within 1-7 business days
  • Worldwide within 3- 15 business days

Once your order ships you should receive a confirmation email with tracking information so you can track it online and get an up to date ETA from our courier.

Unfortunately our Couriers cannot deliver to PO BOXES, so please ensure you supply us with a physical delivery address.

AUTHORITY TO LEAVE: If you select “Yes, I authorise delivery to be left at my unattended address” you are giving the consent for your parcel to be left at the premises without obtaining a signature as proof of delivery. This option is to be selected at your own risk as we cannot take responsibility for the safety of your parcel once it has been left as requested.

RETURNS

Change of mind returns are not accepted unless the goods are faulty. Item(s) need to be returned within 15 days of delivery/purchase, sealed and unused in its original packaging and condition. For postal returns, you are responsible for safely packaging and posting your return to ensure we receive it back in resalable condition.

DAMAGED OR INCORRECT ITEMS RECEIVED If you receive damaged or incorrect items in your order, please notify us within 7 days of receiving your order. For damages we will require photos to be emailed to sales@sweetartofcake.com.au clearly showing the damage. Once we have received these we will issue you a Credit to your account, a refund or resend the items out to you depending on what suits you best.

* Dispatch times may extend beyond the 1 – 3 Business days mentioned above during peak busy periods. Also if any of the following issues occur: Issue with Payment/Account, Delivery Address incorrect, PO Box supplied.

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